Deliveries & Returns

Deliveries Free of Charge within the United Kingdom

Currently, we deliver Trinity Gift Shop items free of charge to addresses within the United Kingdom. However, for delivery addresses in the city of Cambridge or its environs, we reserve the right to ask our customers to come and collect their purchase at Porters' Lodge, particularly if the parcel is large or unwieldy.

Deliveries to Europe; the US & Canada; Australia & New Zealand

We are now able to welcome orders from some regions overseas: Europe: £15 per parcel; US & Canada: £30 per parcel; and Australia & New Zealand: £30 per parcel. For all three regions, there is a weight restriction of 2 kgs (approx. 4 lbs). If we suspect that your order will weigh more than the maximum, we will contact you. 

Deliveries to Other Countries

If you are interested in shipment to another region or country other than the above, please enquire at trinitygiftshop@trin.cam.ac.uk and we will work out the delivery charge (Royal Mail or courier) on a case-by-case basis.   

Delivery Time

Depending on the products, stock levels and your location, we will normally send your items from College within one (1) to two (2) weeks from date of order. Parcels are sent by Royal Mail or by courier. 

Collection from College

If you are a Fellow, student or a member of College staff, we will send your items to Porters' Lodge for collection. We will let you know when your order is ready to be collected.

If you are an alumnus/alumna or a member of the public, it is not possible to collect your items from College unless you are based in Cambridge (please see above).

Returns Policy

We will issue a full refund if the item is returned within 14 days of delivery. Returned items must be unused, undamaged, and in the original packaging. 

You will be responsible for the cost of returning the products to us in their original condition. We recommend that you use a postal or courier service that insures you for the value of the products you are returning and you should keep proof of postage. We will refund the full price you paid for the products, using the same method you used to pay for them.

Delivery charges are non-refundable. Your statutory rights are unaffected.